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The RepHQ Blog

Practical insights on reviews, reputation, and getting more customers for your small business.

April 2026

Why Your Google Rating Is Costing You Customers Right Now

Most small business owners don't realise how directly their Google star rating affects how many customers walk through their door. Here's the data that should change how you think about reviews.

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May 2026

How to Respond to a Negative Review Without Making It Worse

A bad response to a negative review can do more damage than the review itself. Here's a simple framework for turning criticism into credibility.

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