Privacy Policy

Welcome to RepHQ (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rephq.com.au and use our platform.

We operate in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have any questions about this policy, please contact us at rafae@rephq.com.au.

RepHQ is a cloud-based reputation and review management platform for small businesses. We are operated as an Australian business with ABN 50 589 485 191.

We collect information in the following ways:

Information you provide directly

• Full name and email address when you join our waitlist or create an account
• Business name, business type, and business location
• Phone number if you opt in to SMS alert notifications
• Payment information processed securely through Stripe — we do not store your card details directly
• Customer email lists you upload for review request campaigns
• Any communications you send us directly

Information collected automatically

• IP address and browser type
• Pages visited and time spent on our platform
• Device information
• Cookies and similar tracking technologies

Information from third parties

• Google Business Profile data including reviews, ratings, and business information when you connect your Google account
• Facebook page review data when you connect your Facebook account

We use your personal information for the following purposes:

• To create and manage your RepHQ account
• To deliver and operate the RepHQ platform and its features
• To connect to your Google Business Profile and Facebook page on your behalf
• To send you review alert notifications via email and SMS as configured by you
• To send administrative emails including account updates, billing notifications, and service announcements
• To respond to your support enquiries and feedback
• To identify usage trends and improve our platform
• To protect the security and integrity of our services
• To comply with our legal obligations

We will never sell your personal information to third parties. We will never use your information for advertising purposes.

When you upload a customer email list to send review request campaigns, you are responsible for ensuring you have the appropriate consent from those individuals to contact them. RepHQ acts as a data processor on your behalf for this purpose. We use that information solely to send the campaigns you configure and do not use it for any other purpose.

We do not sell, trade, or rent your personal information. We may share your information with trusted third party service providers who assist us in operating our platform, including:

• Supabase — database and authentication infrastructure
• Stripe — payment processing
• Resend — transactional email delivery
• Twilio — SMS notification delivery
• Anthropic — AI response generation (review content only, no personal identifiers)
• Google — Google Business Profile API integration
• Vercel — website hosting

All third party providers are required to handle your information securely and in accordance with applicable privacy laws.

We may also disclose your information where required by law or to protect the rights and safety of RepHQ and its users.

We use cookies and similar tracking technologies to operate our platform and improve your experience. These include:

• Essential cookies — required for the platform to function, including authentication sessions
• Analytics cookies — help us understand how users interact with our platform so we can improve it

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the platform.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data is encrypted in transit using SSL/TLS. Your payment information is handled entirely by Stripe and is never stored on our servers.

Despite our best efforts, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you cancel your account we will delete or anonymise your personal information within 30 days, unless we are required to retain it for legal or compliance purposes.

Under the Australian Privacy Act you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information subject to legal requirements
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights please contact us at rafae@rephq.com.au. We will respond within 30 days.

Our platform may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

RepHQ is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised date. Your continued use of RepHQ after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices please contact us:

RepHQ
Email: rafae@rephq.com.au
Website: rephq.com.au